1.1 Organicathletelifetsyle.com is a trademark registered by AGN Supplements LTD. The material in the Web Site is copyright to AGN Supplements Ltd. or our content and technology providers. You are welcome to view, print and download the contents of the Web Site for personal use, but not for any commercial purposes or re-publication.
- Contact Us
Should you ever need to make contact please call on 0151 306 0256 or email email@example.com
- In General
Access to and use of this Website and the products and services available through this Website (collectively, the “Services”) are subject to the following terms, conditions and notices (the “Terms of Service”). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.
The Seller is AGN Supplements LTD t/a Organicathletelifestyle.com, registered in England at Companies House with the company number 10981755. The Registered Office is at QUEENSMEAD COURT, BRISTOL ROAD, WINSCOMBE, ENGLAND, BS25 1PR.
- Terms of Sale
5.1 These terms apply to goods ordered via the internet. By placing an order, you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
5.2 Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to mainland UK and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
5.3 In order to contract with Organicathletelifestyle.com you must possess a valid credit or debit card issued by a bank acceptable to us.
5.4 We take payment from your card when we process your order and have checked your card details. Goods are subject to availability. If we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given if you have already paid for the goods.
- Our Contract
6.1 When you place an order, if you enter a correct e-mail address we will send you an order acknowledgement e-mail. This is not order confirmation or order acceptance from us. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods that you ordered have been dispatched to the address you have given to us, even though we may already have debited your card or sent you acknowledging emails.
6.2 Very occasionally an error may occur resulting in the goods described on our website not being the goods actually available for sale. If this occurs your order will not be or have been accepted. We may ask you whether you wish to purchase other goods we may have available or the goods which may have been dispatched to you in error. If so your order will be amended. Otherwise, we will treat any order as cancelled and any incorrect goods dispatched should be returned for full refund.
6.3 Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.
- Description of Products
7.1 The description and specification of products in the Web Site is only approximate and we reserve the right to make changes which do not materially affect the quality or performance of those products.
7.2 We may correct any error appearing in the Web Site or withdraw any product from sale without incurring liability. Price and availability is also subject to change without notice.
- Pricing and Availability
8.1 You will be charged the current price for buying goods from our website at the date you place your order.
8.2 Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
8.3 Delivery costs will be applied at the checkout.
9.1 Discount Codes
9.1.1 Discount codes– Discount codes may from time to time be offered; such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered. The discount code is applicable to full price products and is not redeemable against Sale or Promotion priced items.
9.1.2 Promotional discount codes– We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website. The promotional code is applicable to full price products and is not redeemable against Sale or Promotion priced items.
10.1 We deliver to any address in the UK as well as selected countries in Europe. The cost of delivery will be shown at the checkout.
10.2 Orders may require a signature to acknowledge delivery. The signature of the person accepting delivery at the delivery address will be proof that delivery has been received by you or the person, to whom the order is addressed. If no one is available to accept the delivery you will receive a card to advise that a delivery has been attempted.
10.3 All orders received through us are processed and, if the goods are available, dispatched within 1-2 working days of receiving the order. Therefore, depending on whether your goods are in stock at the time of the order, will usually be with you in two to five working days. If you place your order and it is processed before 3pm Monday to Friday, the goods will be dispatched the same day. Any orders received after 3pm will be dispatched the following day. Please note that although we send goods on a next day service we are relying on couriers to perform delivery and occasionally delays happen, in this instance we cannot refund carriage charges levied. If the goods you have ordered are out of stock we will notify you by email and at this point if you do not wish to wait for your order you can cancel your order and receive a full refund.
- Damaged goods
If by the very rare chance your goods are damaged during transit upon delivery we ask that if there is visible damage upon collection to reject the parcel or sign for the parcel as damaged. For us to process a claim and send you out a replacement item we will then need to be provided with photographic evidence of the damaged product and may need to arrange for the courier to collect the parcel back from you or the courier may need to come back to inspect the parcel at your property. If no evidence can be provided as proof of damage and if the courier has no access to view the damaged parcel your claim will be rejected and no replacement will be sent.
11.1 Please be advised we need to be notified of any discrepancies within 48 hours of delivery.
12.1 Distance Selling Regulation –You have the right to withdraw from the sale contract within 14 days without giving any reason. The withdrawal/cancellation period will expire after 14 days from the day on which you acquire physical possession of the products.
12.2 This cancellation time limit is 14 days:
- In the event of a sales contract, beginning with the day on which you or a third party designated by you, who is not the carrier, will take possession or has taken possession of the merchandise.
- In the event of a contract pertaining to a number of merchandise items that were ordered in a single order and that are delivered separately, beginning with the day on which you or a third party designated by you, who is not the carrier, will take possession or has taken possession of the last merchandise.
- In the event of a contract for the regularly scheduled delivery of merchandise during the course of a specified time period, beginning with the day on which you or a third party designated by you, who is not the carrier, will take possession or has taken possession of the first merchandise.
To exercise a right of cancellation, you must inform us (firstname.lastname@example.org) by means of a clearly stated declaration of your decision to cancel this contract.
12.3 Consequences of the cancellation
If you cancel this contract, we must pay back all payments that we have received from you, including the delivery charges (with the exception of additional charges that result if you selected a form of delivery that differs from the most economical standard delivery offered by us) promptly and at the latest within 14 days from the day on which we received the notification that you are cancelling this contract. We use the same payment method for this repayment as the one that you used in the original transaction, unless otherwise expressly agreed to with you; in no case will you be charged for expenses arising from this repayment. We may refuse repayment until we have received the merchandise or until you have provided documented verification that you have returned the merchandise, whichever takes place first.
13.1 You have the legal right to cancel your order within 14 days of your order.
13.2 If you wish to cancel using this right, you need to inform us in writing within 14 days starting the day we send your order. You must take reasonable care of the goods and immediately return them to us in the normal way. We will not consider that you have taken reasonable care of the goods if they have been used in a way, or to an extent, beyond what would be reasonable when examining the goods in a shop before purchase.
13.3 In order for the items to be refunded or exchanged the goods must be received in an unused condition, and in original packaging.
13.4 The goods are your responsibility until they reach us. You will be liable to pay the cost of returning unwanted goods back to us. For your protection, we recommend you use a postal service that insures you for the value of the goods you are returning.
Please visit Returns and Delivery page for full information on our returns policy
13.5 Where a product is faulty, damaged or miss-described we will refund the original delivery charge and the cost of posting the goods back to us via your local postal office using first class recorded delivery only.
13.6 A proof of return and any documentation including details of any taxes paid must be obtained. You must contact email@example.com to arrange your refund before returning your goods.
13.7 Sale of Goods Act 1979:
If any product we supply fails due to a manufacturing defect, we will provide you with an appropriate remedy e.g. repair, replacement, or refund. Please email us at firstname.lastname@example.org
13.8 Promotional Discounts:
Where promotional discounts are applied to orders, the discount will be applied to each item in the basket. In the event of a return, you will not be refunded the discounted proportion.
14.1 The reproduction of colours is as accurate as the photographic and production process will allow.
14.2 All matters concerning and incidental to any offer or agreement for the purchase and sale of goods from our website shall be in English and construed and governed according to English law and the English courts shall have jurisdiction in all such matters.
14.3 The reductions shown in clearance sections are reductions from the original price charged on the website.
15.1 We use your data to fulfil any orders you place with us.
15.2 We share your data with third party services providers to allow us to run our business as efficiently as possible.
15.3 We use your data for marketing purposes which may mean that from time to time you will receive marketing communications from us via email or by SMS.
15.4 We will always give you the choice of whether you want to be included or not in such marketing communications. If you have previously opted in for this service and decide at a later date that you want to remove yourself from our mailing list; you will be provided with an option of ‘unsubscribing’ from promotional email or you can contact us directly at email@example.com.
- Card Payment Security
16.1 AGN Supplements Ltd commits to respecting the privacy of all its customers and to protecting any customer data from outside parties. To this end management are committed to maintaining a secure environment in which to process cardholder information so that we can meet these promises.
Employees handling sensitive cardholder data should ensure:
- Handle Company and cardholder information in a manner that fits with their sensitivity and classification;
- Limit personal use of AGN Supplements Ltd information and telecommunication systems and ensure it doesn’t interfere with your job performance;
- AGN Supplements Ltd reserves the right to monitor, access, review, audit, copy, store, or delete any electronic communications, equipment, systems and network traffic for any purpose;
- Do not use e-mail, internet and other Company resources to engage in any action that is offensive, threatening, discriminatory, defamatory, slanderous, pornographic, obscene, harassing or illegal;
- Do not disclose personnel information unless authorised;
- Protect sensitive cardholder information;
- Keep passwords and accounts secure;
- Request approval from management prior to establishing any new software or hardware, third party connections, etc.;
- Do not install unauthorised software or hardware, including modems and wireless access unless you have explicit management approval;
- Always leave desks clear of sensitive cardholder data and lock computer screens when unattended;
- Information security incidents must be reported, without delay, to the individual responsible for incident response locally – Please find out who this is.
We each have a responsibility for ensuring our company’s systems and data are protected from unauthorised access and improper use. If you are unclear about any of the policies detailed herein you should seek advice and guidance from your line manager.
16.2 Protect Stored Data
- All sensitive cardholder data stored and handled by AGN Supplements Ltd and its employees must be securely protected against unauthorised use at all times. Any sensitive card data that is no longer required by AGN Supplements Ltd for business reasons must be discarded in a secure and irrecoverable manner.
- If there is no specific need to see the full PAN (Permanent Account Number), it has to be masked when displayed.
- PAN’S which are not protected as stated above should not be sent to the outside network via end user messaging technologies like chats, ICQ messenger etc.,
16.3 It is strictly prohibited to store:
- The contents of the payment card magnetic stripe (track data) on any media whatsoever.
- The CVV/CVC (the 3 or 4digit number on the signature panel on the reverse of the payment card) on any media whatsoever.
- The PIN or the encrypted PIN Block under any circumstance.
16.4 Information Classification
Data and media containing data must always be labelled to indicate sensitivity level.
- Confidential datamight include information assets for which there are legal requirements for preventing disclosure or financial penalties for disclosure, or data that would cause severe damage to AGN Supplements Ltd if disclosed or modified. Confidential data includes cardholder data.
- Internal Use datamight include information that the data owner feels should be protected to prevent unauthorized disclosure.
- Public datais information that may be freely disseminated.
17.1 Notice Specific to information available on the website – The information on the website Organicathletelifestyle.com, is provided for informational purposes only and is subject to change without notice. It is provided ‘AS IS’ and without any warranty. Any risk arising out of the use of the information or products on this website shall remain with the reader. In no event shall Organicathletelifestyle.com (AGN Supplements Ltd.) be liable for any indirect, consequential, incidental, special, punitive or other damages whatsoever (including without limitation, damages for loss of business profits, business interruption or loss of business information), arising out of or in connection with the availability, performance or use of the information or products contained or sold on this website, even if Organicathletelifestyle.com has been advised of the possibility of such damages.
- PRODUCT DISCLAIMER –
18.1 Images and descriptions on this website are as advised by the manufacturers and as such may from time to time be updated or changed to reflect amendments made to the product lines.
18.2 The products sold on this website are not designed to diagnose, treat or prevent any medical condition. Individual results may vary. All products should be used in conjunction with a sensible diet and intensive training regime.
18.3 ALWAYS SEEK MEDICAL ADVICE FROM YOUR DOCTOR BEFORE STARTING OR CHANGING YOU NUTRITION OR TRAINING PROGRAM. ALL INFORMATION CONTAINED ON THIS SITE SHOULD BE CONSIDERED FOR INFORMATIONAL PURPOSES ONLY. WE ARE NOT RESPONSIBLE FOR HOW YOU USE THE PRODUCTS ON SALE, AND YOU SHOULD ALWAYS SEEK MEDICAL ADVICE BEFORE COMMENCING YOU SUPPLEMENT REGIME.
- Entire Agreement
19.1 The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and us. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of AGN Supplements Ltd.